Cafe 27 – Bar & Kitchen – A Royal Blunder

I am not someone who talks about bad experiences, however there are times when things go overboard and some experiences really end up spoiling the mood and feel-good feeling you have about the world in general. And when that happens two times in the same evening at the same cafe? You got to be kidding me. Cafe 27 finally manages to get a blog post out of me after several months in hiding and probably my first rant ever.

You walk onto the bar, ask the bartender for a drink, the bartender gets busy making a cocktail, however 5 minutes later when he is done he hands them over to a bunch of Firangs standing there. You take it in zest and jolly good fellow you are, you stay clam and give him a quizzing look. He says he will fix you a drink now, however next two drinks go to another couple and you go like WTF! I generally attribute this to large crowds, however at that hour we were only 5-6 people on the bar. Probably fault of the uncool shirt I was wearing or I did not look paying type or partying type, I had no idea how he profiled me out and trust me, its VERY difficult to make me feel awkward and mistreated.

Not to be bogged down by one bad experience I got busy in talking to people and enjoying the music. Then I decided to do something that would prove fatal for mood for rest of the evening, I decided to order something.. :D. I ordered a Pan Hookah / Sheesha, waiter came upto me and asked me to pay in advance, which though I found awkward but not unusual, I promptly paid. And then came the hookah, which did not seem like pan flavored and was not working properly, however I again discounted the lax to the crowds and Saturday night. However the final jolt to my happiness came when the waiter came to our table and asked me if I was done with the hookah, when I asked him why, he said he had to take it away. When asked why, he said that its been here for close to an hour and this is it. I need to finish it off and they need the hookah to serve to other guests, they have a policy that they do not allow it for such a long time. Being someone who has been to numerous pubs/ bars/ cafes/ hookah joints in the city, I was STUNNED! This has never ever happened and I could not imagine someone doing that in the wildest of my dreams. I still have no idea in the world on how can any establishment in hospitality segment do that to a guest? and that too when you are charging Rs.500 for a hookah?

I asked him to show me the menu as I wanted to see where the time limit was mentioned, I was surprised when I was told that they have no hookah menu. Though I took a stand and asked the waiter to buzz off, still I was not able to use the hookah any further as I felt a certain disgust for it and soon moved out.

I usually check-in on Facebook or foursquare when I am at a place, and last night when I did that, a friend asked me to get out of there and the reviews were not good however I replied that I was there for Music and hanging out only and none of it mattered, however it seemed she was quite right. And oh! while I was there, I ran into another friend of mine with whom I discussed this incident and he pointed me to a guy in a vest and said he is the owner (a sikh guy in 20’s) however he said it was useless complaining as the management was money minded and no one is going to listen. 
Now this was Saturday night and on Sunday morning still feeling the
frustration I decided to share my agony with my friends on my personal Facebook wall, and lo and behold – a certain Mr. Shabad Mehta who seems
be owner or someone senior at the Cafe 27 chose to respond to my status
in a manner that did not go down well with my friends and acquaintances.
As a result Mr. Mehta opted to delete his post, however before he did,
atleast 10 people managed to read it and few of them called it a threat
as well. 
And Mr. Mehta thanks to your threat, this blog gets a post after several months, otherwise the incident would have died out with me not visiting your Cafe ever again and of-course advising my friends against it as well. 
PS : The general feedback that we are getting about this place is quite negative too, guess having a good location really does help.

Cafe 27 – Bar & Kitchen
26, Level II, Kailash Colony Market,
New Delhi

Follow me on Twitter – @Sh_AGer

Author: Shashank

CFE – Cheap Food Enthusiast Entrepreneur by birth, hippie by heart he is here just because he loves to eat. This adventurous biker is constantly looking for new avenues to satisfy his insatiable hunger for food & life. Though he loves sugar dense food, there is nothing sugar coated about him- brutally honest with his words, he often ruffles feathers with his stark naked opinions about food, fancy restaurants & orthodox ideas.

19 thoughts on “Cafe 27 – Bar & Kitchen – A Royal Blunder”

  1. who the hell asks to pay in advance and who the hell asks the sheesha back after an hour.. you have been very patient and not very nasty on your blog… i say write another one, a real nasty one…people cannot get away with such an attitude and such shoddy service, not once but twice and both times so glaring…

  2. honestly this cafe 27 or whatever seems like a grocery store more than a bar…but shashank dude…why write such a nice article..this shit of a place deserves some nice words my friend…i'll initiate my friends too about such a nice place to hang out to…

  3. WTF !!!
    How on earth they had audacity to do something like that .. If it was me, I would have SLAPPED him there and then .. Let us make this a campaign against them .. To all those owners who think they can do anything and still continue earning accolades .. Times have changed .. LETS show them !!!

  4. The worst part was the Owner – Shadab Mehta coming on the wall and THREATENING openly. i was really surprised to read that comment, thats another story that in next 10 mins minutes he was pussy enough to delete that comment of his.

    Have never been to Cafe 27 and earlier i was wondering how come the staff can do so bad at all levels but as soon as i saw the owner himself threatening instead of apologizing, my doubts were cleared.


    PS:- i am a foodie who takes his 2 meals out in different restaurants everyday (almost) and having run a restaurant too makes me even more angry on such things, coz i know its all a result of internal training and NOTHING ELSE

  5. I ve been to Cafe 27 twice, but I don't really like the place. One thing I hate about them is that they take pictures of the people partying there and post them up without taking consent. I am not sure if this is a practice in other places, but I find it unnerving.

  6. Hey guys!!
    I am a regular at the cafe and have never faced such problems ever… Its an amazing place… with a killer ambience and Shabad has always been someone who looks into problems at the venue personally and is always seen interacting with customers with a smile.. We all face some or the other issues while dining in cafes..
    I would just request members here to experience this amazing place once… All your misunderstandings would be cleared…
    I would just wanna say that to err is human… and all I can do is request all you guys out there that its very easy to misunderstand situations & people..

  7. Hi Shashank,

    I have read most of your blogs and some have helped me in picking out nice places to hang-out. Coincidentally I have been to this joint recently……at a celeb night – Dewarist "Kutle Khan" was performing…had a wonderful time with my friends…..the place has a "greek" feel to it and a friendly staff….they hav recently come up with a "terrace" section also that is simply awesome in this weather…..would like the FED team to raid this place again…..your unpalatable experience might be just another bad day!

  8. Two super BIG positive comments in 40 minutes… interesting, makes me believe that someone has asked you to put in a good word to neutralize the bad rep they are getting here. But I believe in basic goodness of humanity and I am sure you guys are genuine with very real appreciation and concern for the place. However would like to tell you guys that I have been there numerous times before, however one bad experience of this magnitude is enough to surmount numerous normal experiences. And the worst part was the audacity of management to come on my profile and warn me of consequences rather than trying to listen to me and assuring me of a readdressal of problem.

    1. Hey Shashank! Considering your bad experience with the venue.. I can absolutely relate to your thought that someone would have asked me to write a positive comment.. But i just had a chance to go thru ur blog bro.. and thought that i could also add in my experience of the place… I am not against your post.. was just sharing my thoughts and experiences… I can absolutely understand where your coming from… i somehow was not able to have a look at the warning message sent to you bro.. But my input isnt for or against anyone here…just that I have never had a prblm @ the venue … so tht wld share it..

  9. @Yuvraaj & Ankit : its not about ONLY the bad experience, for that you can very well follow the thread here as well as on facebook, in last 2 days i havent seen one genuine comment which said that their experience was great. i have heard great things bout the ambiance but thats not everything when you go anywhere.

    i myself saw and read the threatening comment which Shabad posted in response to a status update which Shashank did on his "personal wall" on facebook. i mean that was a real bad move after already giving such a bad experience at your place to so many people.

    PS: btw i think cafe27 is not the only place which discriminates desis and firangs, or where the owner is too arrogant to come out and ownup the mistake but thats another story.

  10. Hi I just read this. I've been to Cafe 27 on new year's eve and on a couple of other occasions, and haven't at all found it wanting in terms of service or food quality. In fact I'd booked a table on NYE and everything was just ready beforehand.
    I'd met the owner and he seemed quite polite, even while handling the drunk-and-falling-around chaps at the party.
    Of course there are screw-ups at the best of places. I'm assuming (and hoping) this may be a one-off case. But as far as I and my friends are concerned, we've always received service that is more than up to standard. Wotcher!

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